Terms & Conditions

The following definitions apply throughout these Terms & Conditions and all supplementary documents published by kis69:

By registering an account or using the Platform in any capacity, you represent, warrant, and confirm that:

1. You are at least 21 years of age.
2. You are accessing the Platform from within the territory of Indonesia or from a jurisdiction in which online gambling is not prohibited.
3. You are not a resident of any Prohibited Jurisdiction as defined in these Terms & Conditions.
4. You are acting on your own behalf as an individual and not as an agent, representative, or nominee of any third party.
5. You are not an employee, contractor, director, or officer of kis69 or any of its affiliated entities, subsidiaries, or game studio partners.
6. You are not registered with any self-exclusion programme that would prohibit your participation in online gambling activities.
7. All information provided during registration and KYC is true, accurate, current, and complete.
8. You have read, understood, and agree to be bound by these Terms & Conditions, our Privacy Policy, and our Responsible Gaming Policy.

kis69 reserves the right to refuse registration or suspend any account where it has reasonable grounds to believe that any of the above representations are untrue or have become untrue after registration.

Each Member is permitted to hold one (1) account only on the kis69 platform. The creation of duplicate, secondary, or multiple accounts by the same individual — whether under the same identity or a different identity — is strictly prohibited and will result in immediate suspension of all associated accounts and forfeiture of any balances held therein.

During registration, you are required to provide accurate personal details including your full legal name, date of birth, residential address, email address, and a valid mobile number. This information must correspond exactly to the identity documents you provide during KYC verification.

You are solely responsible for maintaining the confidentiality of your account credentials, including your username and password. You must not share your login details with any third party. kis69 will not be liable for any losses arising from unauthorised access to your account resulting from your failure to keep your credentials secure.

If you suspect that your account has been accessed without authorisation, you must notify kis69 customer support immediately via live chat or by emailing [email protected]. We will investigate and take appropriate action, which may include a temporary account freeze pending investigation.

KYC Verification: Prior to processing any withdrawal request, kis69 requires all Members to complete identity verification (KYC). You will be asked to provide a valid government-issued photo identification document (such as a national identity card or passport), proof of address, and in some cases proof of payment method ownership. KYC documents must be submitted in legible digital format. The verification process is typically completed within 1–3 business days (WIB).

All financial transactions on the kis69 platform are denominated exclusively in Indonesian Rupiah (IDR / Rp). kis69 does not charge any platform-side fees on deposits or withdrawals. Third-party processing fees imposed by your bank or e-wallet provider remain the responsibility of the Member.

Supported deposit channels include BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon, BSI (Bank Syariah Indonesia), Bank Permata, OVO, DANA, GoPay, ShopeePay, and LinkAja. Availability of individual channels may vary and is subject to change without prior notice.

Deposit conditions:

• Minimum deposit amounts vary by payment channel and are displayed at the point of transaction.
• Deposits must originate from a payment account registered in your own name. Third-party deposits are strictly prohibited.
• Deposits are credited to your kis69 account balance upon confirmed receipt by our payment processor. Typical processing times range from instant to 15 minutes depending on the channel used.
• kis69 reserves the right to return a deposit and request an alternative payment method if source of funds cannot be verified.

Withdrawal conditions:

• Withdrawals may only be processed to a bank account or e-wallet registered in the same name as the kis69 account.
• A completed KYC verification is required before any withdrawal can be processed.
• Minimum and maximum withdrawal amounts are displayed within the Member cashier section.
• Standard withdrawal processing time is 15 minutes to 3 hours (WIB business hours). Black Diamond VIP tier Members are eligible for priority same-session processing.
• Withdrawal requests that trigger internal fraud or anti-money-laundering checks may be subject to a review period of up to 5 business days. During such review, the Member will be notified by the support team.
• kis69 reserves the right to request additional documentation before releasing any withdrawal that exceeds standard limits or that relates to an account undergoing verification.

kis69 offers a range of bonuses and promotional offers to eligible Members, including welcome bonuses, reload bonuses, cashback programmes, free spins, and VIP tier rewards. All bonuses are subject to the specific terms published at the time of the offer, which supplement and form part of these Terms & Conditions.

General bonus conditions:

• Bonus credits are non-cashable until the applicable wagering requirement has been met in full.
• Wagering requirements specify the total amount that must be wagered using bonus credits before a withdrawal of bonus-derived winnings is permitted. Wagering requirements are stated clearly in each individual promotion's terms.
• Certain game categories (including but not limited to live dealer tables, certain high-RTP slots, and sports bets at odds below a stated threshold) may contribute at a reduced rate — or not at all — toward wagering requirements. Contribution rates are detailed in the relevant promotion terms.
• Only one welcome bonus may be claimed per Member, per household, and per IP address.
• Bonuses claimed under fraudulent or abusive circumstances — including the use of multiple accounts, coordinated betting strategies designed to exploit bonus terms, or the provision of false information — will be voided and the associated account suspended.
• kis69 reserves the right to modify, suspend, or withdraw any promotion at any time without prior notice, provided that such modification does not adversely affect a bonus already in active use by a Member.

All bets and wagers placed on the kis69 platform are subject to the specific rules governing the relevant product — sportsbook, live casino, slots, poker tournament, or bingo. These product-specific rules are published within each respective section of the platform and are incorporated by reference into these Terms & Conditions.

The following general betting rules apply across all products:

• Bet confirmation: A bet is only valid once it has been confirmed by the Platform and a reference number issued. Bets that are not confirmed due to connectivity issues, system errors, or insufficient account balance are considered void.
• Palpable errors: kis69 reserves the right to void any bet that was accepted due to a manifest error in odds, pricing, or game configuration (a "palpable error"), provided such error is identified within 24 hours of the event result.
• Minimum and maximum stakes: Stake limits apply per bet and are displayed within the betting interface. Limits may vary by event, market, or Member VIP tier.
• Result determination: For sportsbook bets, official results as published by the relevant governing body (FIFA, AFC, PSSI, BWF, etc.) are used to settle markets. In-play markets are settled based on the state of play at the time the bet was accepted. For RNG games, the result generated by the certified random number generator is final.
• Disconnection policy: If a Member is disconnected from a live game session mid-round, the Platform will resolve the round according to the game engine's recorded state at the time of disconnection. kis69 is not liable for losses arising from Member-side connectivity failures.

kis69 is committed to promoting responsible gambling and providing tools that help Members maintain control over their gaming activity. We offer deposit limits, session time reminders, cooling-off periods, and voluntary self-exclusion — all accessible through your account settings or by contacting customer support.

If you believe that your gambling behaviour has become problematic, or if you are gambling with funds you cannot afford to lose, we strongly encourage you to make use of these tools immediately and to seek independent support. Detailed guidance, self-assessment resources, and self-exclusion instructions are available on our Responsible Gaming page.

Members who have self-excluded from the Platform must not attempt to re-register or circumvent their self-exclusion by using alternative personal details. Any account opened in breach of a self-exclusion order will be closed and any balance held will be returned to the Member's verified payment method, with bonus credits voided.

All content on the kis69 platform — including but not limited to the kis69 brand name, logo, graphical assets, software, game interfaces, odds data, written content, and structural design — is the proprietary intellectual property of kis69 or its licensed content partners. All rights are reserved.

Members are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform solely for personal entertainment purposes. This licence does not permit:

• Copying, reproducing, or distributing any Platform content without prior written authorisation from kis69.
• Reverse-engineering, decompiling, or otherwise attempting to extract the source code of any software component of the Platform.
• Using automated tools, bots, scrapers, or scripts to access, monitor, or interact with the Platform without express written consent.
• Creating derivative works based on Platform content, brand assets, or game interfaces.

The following conduct is strictly prohibited on the kis69 platform. Any Member found to have engaged in prohibited conduct will have their account immediately suspended, all balances potentially forfeited pending investigation, and may be reported to relevant authorities:

• Opening or using more than one account on the Platform.
• Providing false, misleading, or third-party identity information during registration or KYC.
• Using the Platform for any money-laundering activity or in connection with any proceeds of crime.
• Exploiting software bugs, glitches, or errors to gain an unfair advantage; any winnings derived from such exploitation will be voided.
• Using automated betting systems, bots, or artificial intelligence tools to place bets or interact with casino games without prior written approval from kis69.
• Colluding with other players in poker tournaments or any other multi-player game format.
• Engaging in matched betting or arbitrage strategies that abuse promotional offers.
• Conducting any activity that disrupts, damages, or imposes an unreasonable load on the Platform's infrastructure.
• Harassing, abusing, or threatening kis69 staff or other Members through any communication channel.

To the fullest extent permitted by applicable law, kis69 and its officers, directors, employees, agents, and licensors shall not be liable to any Member for:

• Any indirect, incidental, consequential, punitive, or exemplary damages arising from the use of, or inability to use, the Platform.
• Any loss of funds resulting from unauthorised account access where such access was facilitated by the Member's failure to protect their credentials.
• Any interruption, suspension, or discontinuation of the Platform or any of its services due to technical maintenance, system upgrades, or circumstances beyond our reasonable control (including internet infrastructure failures, acts of government, or force majeure events).
• Any loss arising from the Member's reliance on information or odds data displayed on the Platform that contained a palpable error subsequently corrected under Clause 6.

Where liability cannot be excluded entirely under applicable law, kis69's total aggregate liability to any Member in respect of any claim shall not exceed the total net deposits made by that Member during the calendar month in which the claim arose.

kis69 reserves the right to suspend or terminate any Member account at any time, with or without prior notice, if it has reasonable grounds to believe that the Member has breached these Terms & Conditions, is engaged in fraudulent or criminal activity, or poses a risk to the integrity of the Platform.

A Member may voluntarily close their account at any time by contacting customer support. Upon voluntary closure, any verified real-money balance remaining in the account (net of any applicable bonus conditions) will be returned to the Member's verified payment method within 5 business days. Bonus credits that have not met wagering requirements will be forfeited upon account closure.

Accounts that have been inactive for a continuous period of 12 months may be classified as dormant. kis69 will notify the Member via their registered email address prior to any action being taken on a dormant account. Dormant account fees, where applied, will be disclosed in the notification and deducted only after the notification period has elapsed.

These Terms & Conditions and any dispute or claim arising out of or in connection with them shall be governed by and construed in accordance with the laws of the jurisdiction in which kis69 holds its international gaming licence. By using the Platform, you acknowledge that online gambling may be subject to local restrictions in Indonesia, and that you bear sole responsibility for ensuring your use of the Platform complies with the laws applicable in your jurisdiction.

Any dispute between a Member and kis69 that cannot be resolved through our internal complaints procedure shall be referred to binding arbitration in accordance with the rules of the applicable arbitral institution specified in our licence. The arbitration shall be conducted in the English language. Nothing in this clause limits either party's right to seek urgent injunctive relief from a court of competent jurisdiction.

kis69 reserves the right to amend, update, or replace these Terms & Conditions at any time. When material changes are made, we will publish the updated Terms on this page with a revised "Last Updated" date and, where practicable, notify Members via their registered email address or an in-platform notification.

Your continued use of the Platform after the publication of updated Terms constitutes your acceptance of the revised Terms & Conditions. If you do not agree to the updated Terms, you must cease using the Platform and may request account closure by contacting customer support.

We recommend that Members review this page periodically to stay informed of any changes. Archived versions of previous Terms & Conditions are available on request from customer support.

If you have any questions, concerns, or complaints relating to these Terms & Conditions or your use of the kis69 platform, please contact our customer support team through any of the following channels:

• Live Chat: Available 24/7 directly on the kis69 platform — the fastest way to reach our support team.
• Email: [email protected] (plain text — not a clickable link). Response time is typically within 4 business hours (WIB).

For responsible gaming inquiries, self-exclusion requests, deposit limit adjustments, or account cooling-off requests, please also visit our Responsible Gaming page for detailed guidance and self-service tools.

For general platform information, common questions about registration, KYC, deposits, and withdrawals, please refer to our FAQ page.