Privacy Policy

kis69 is committed to handling the personal data of its members with transparency, integrity, and care. This Privacy Policy sets out the basis on which any personal data we collect from you — or that you provide to us — will be processed by kis69. It applies to all members registered on the Platform, visitors to https://kis69.bet, and any individual who contacts our customer support team.

This policy is written in plain English to ensure that every member, regardless of technical background, can understand how their data is handled. Where legal or technical terms are necessary, we provide clear explanations. If you have any questions after reading this policy, our support team is available 24/7 via live chat or by email at [email protected].

This Privacy Policy should be read alongside our Terms & Conditions and our Responsible Gaming Policy, which together govern the full relationship between you and kis69.

For the purposes of applicable data protection legislation, kis69 — operating the platform at https://kis69.bet — acts as the data controller in respect of all personal data collected through and in connection with the Platform. As data controller, kis69 determines the purposes and means by which your personal data is processed.

Our designated Data Protection contact can be reached via the email address listed in Section 14 of this policy. All data rights requests, privacy complaints, and queries regarding this policy should be directed to that contact point.

kis69 collects personal data only to the extent necessary to provide a secure, compliant, and high-quality gaming experience. The categories of personal data we may hold about you are as follows:

We do not collect sensitive categories of personal data (such as racial or ethnic origin, political opinions, health data, or biometric identifiers) unless explicitly required for age or identity verification and only with your prior consent.

kis69 collects personal data through the following channels:

• Direct interactions: Data you provide when registering an account, completing KYC verification, making a deposit or withdrawal, contacting support, or responding to promotions.
• Automated technologies: Technical and behavioural data collected automatically when you access or use the Platform, via cookies, server logs, and similar tracking technologies (see Section 8).
• Third-party sources: Identity and fraud-screening data from our licensed KYC and anti-money-laundering (AML) verification partners; payment confirmation data from payment processors including local Indonesian bank transfer networks and e-wallet providers.
• Publicly available sources: In limited cases where fraud or money-laundering risk assessment requires it, we may consult publicly available information such as sanctions lists or adverse media sources.

kis69 processes your personal data only where a valid legal basis exists. The primary legal bases we rely on are:

1. Contractual necessity: Processing required to fulfil our obligations under the Terms & Conditions you agreed to at registration — including account management, payment processing, and game provision.
2. Legal obligation: Processing necessary to comply with applicable laws and regulations, including anti-money-laundering (AML) requirements, counter-terrorist financing (CTF) obligations, and international gaming licence conditions — such as mandatory KYC and transaction monitoring.
3. Legitimate interests: Processing carried out in pursuit of kis69's legitimate business interests, including fraud prevention, platform security, responsible gaming programme operation, and service improvement — provided such interests do not override your fundamental rights.
4. Consent: Where we rely on your consent (for example, to send you promotional communications or to set non-essential cookies), you may withdraw that consent at any time by contacting support or adjusting your account communication preferences. Withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal.

We may share your personal data with the following categories of third parties:

• Payment processors and banking partners: Indonesian bank networks (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon, BSI, Bank Permata) and e-wallet platforms (OVO, DANA, GoPay, ShopeePay, LinkAja) to process your deposits and withdrawals in IDR.
• KYC and AML verification providers: Licensed identity verification and sanctions-screening services that help us fulfil our legal obligations under our international gaming licence.
• Game studio providers: Companies such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Pocket Games Soft receive session and game-outcome data necessary to operate their respective games within the Platform. These providers operate under contractual data processing agreements with kis69.
• IT and infrastructure providers: Cloud hosting, cybersecurity, and platform monitoring service providers who support the technical operation of the Platform and who process data only on kis69's documented instructions.
• Regulatory and law enforcement authorities: Where required by applicable law, court order, or the conditions of our international gaming licence, we may disclose personal data to competent authorities. We will notify affected members of such disclosures where legally permitted to do so.
• Professional advisers: Legal counsel, auditors, and insurers, in connection with the professional services they provide to kis69, subject to duties of confidentiality.

All third-party processors engaged by kis69 are contractually bound to process personal data only on our instructions, to maintain appropriate security standards, and to refrain from using member data for any purpose other than the one for which it was shared.

kis69 retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by our licensing conditions and applicable law. The following general retention periods apply:

• Active account data: Retained for the duration of the member relationship — i.e., until account closure.
• Post-closure account records: Identity data, KYC documents, and transaction records are retained for a minimum of five (5) years following account closure, in accordance with standard AML record-keeping requirements under our international gaming licence.
• Responsible gaming records: Self-exclusion records and responsible gaming interaction logs are retained for a minimum of seven (7) years to ensure that self-exclusion requests are honoured even if an individual attempts to re-register.
• Customer support communications: Live chat transcripts and email correspondence are retained for a minimum of three (3) years for quality assurance and dispute resolution purposes.
• Technical and log data: Server logs and IP address data are retained for up to twelve (12) months for security and fraud-detection purposes, after which they are anonymised or deleted.

When personal data is no longer required, it is securely deleted or anonymised in accordance with our internal data disposal procedures.

The kis69 platform uses cookies and similar tracking technologies to provide a functional, secure, and personalised experience. A cookie is a small text file placed on your device by a web server. Cookies cannot execute programs or deliver viruses; they are used solely as described below.

We use the following categories of cookies:

• Strictly necessary cookies: Essential for the operation of the Platform, including maintaining your login session, enabling secure transactions, and remembering your cookie preferences. These cannot be disabled without significantly degrading your experience.
• Performance and analytics cookies: Collect anonymised data on how members navigate the Platform — pages visited, time spent, error messages encountered — to help us improve performance and identify usability issues.
• Functionality cookies: Remember your preferences (such as language settings and game history) to personalise your experience on return visits.
• Security cookies: Used to detect fraudulent access attempts, bot activity, and other malicious behaviour, helping us protect your account and the integrity of the Platform.

You may control non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the Platform, including the ability to maintain a logged-in session. For detailed guidance on managing cookies in your specific browser, refer to your browser provider's help documentation.

kis69 implements a comprehensive range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Our security infrastructure includes:

• 256-bit SSL/TLS encryption for all data in transit between your device and our servers.
• Encryption of sensitive data at rest, including financial account details and identity documents.
• Role-based access controls ensuring that only authorised kis69 personnel can access member data, on a strict need-to-know basis.
• Continuous intrusion detection and real-time security monitoring of all platform infrastructure.
• Regular independent penetration testing and security audits conducted by third-party cybersecurity specialists.
• Multi-factor authentication options available to members for account login protection.
• Secure, access-controlled data centres with physical security controls.

Despite these measures, no data transmission over the internet or electronic storage system can be guaranteed to be 100% secure. In the event of a data breach that is likely to result in a risk to member rights and freedoms, kis69 will notify affected individuals and relevant authorities in accordance with our obligations under applicable law and our licensing conditions.

As a member of kis69, you hold the following rights in respect of your personal data. To exercise any of these rights, contact our support team via live chat or at [email protected]. We will respond to all verifiable requests within 10 business days (WIB).

Where your request to exercise a data right is refused, kis69 will provide a written explanation of the reason. You also have the right to lodge a complaint with the relevant data protection supervisory authority in your jurisdiction if you believe your data rights have been violated.

As part of our registration and KYC process, all members are required to provide proof of age. If kis69 becomes aware that personal data has been collected from an individual under the age of 21, that account will be immediately suspended, all balances returned to the verified payment source, and the data deleted from our systems without delay.

If you have reason to believe that a minor has registered on the Platform, please contact our support team immediately at [email protected] so that we can investigate and take appropriate action.

As an internationally operated platform, it is sometimes necessary for kis69 to transfer personal data to processors or partners located outside of Indonesia. Such transfers may occur in connection with cloud infrastructure hosting, game studio integrations, or KYC verification services.

Where personal data is transferred internationally, kis69 ensures that appropriate safeguards are in place to maintain an equivalent level of protection. These safeguards include:

• Contractual data processing agreements incorporating standard data protection clauses with all international processors.
• Transfers only to organisations in jurisdictions that maintain an internationally recognised standard of data protection, or to organisations that have provided binding assurances of equivalent protection.
• Technical security measures (encryption, access controls) applied to data during transit and at rest, regardless of geographic location.

kis69 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or regulatory requirements. When material changes are made, we will publish the revised policy on this page with an updated "Last Updated" date and, where practicable, notify registered members via their registered email address or an in-platform notification.

Your continued use of the Platform following the publication of an updated Privacy Policy constitutes your acceptance of the revised terms. We encourage you to review this page periodically. If you have any concerns about changes to this policy, please contact our support team before continuing to use the Platform.

If you have any questions, concerns, or requests regarding this Privacy Policy or the way kis69 handles your personal data, please contact us through the following channels:

• Live Chat: Available 24/7 directly on the kis69 platform — the fastest way to reach our data protection team.
• Email: [email protected] (plain text — not a clickable link). We aim to respond to all privacy-related queries within 2 business days (WIB).

For data rights requests (access, rectification, erasure, portability, restriction, or objection), please include your full name, registered email address, and a clear description of your request so that we can process it efficiently. We may require identity verification before actioning any data rights request.

For additional information about responsible gambling data tools — such as how your gaming data is used to monitor responsible gaming patterns — please visit our Responsible Gaming page. For general questions about your account, visit our FAQ page.